An interview with Mr. Nguyen Minh Luan – Assistant General Manager of Norfolk Hotel

  1. According to you, by becoming a quarantine hotel for foreign experts to come and work in Vietnam has opened what opportunity for the hospitality industry?

In the face of unprecedented challenges from Covid-19, the situation has been difficult for the country’s economics and for the hospitality industry in particular. As Norfolk Hotel was among whose operations were put on hold since March, we took the decision to realign our team members within our group. Upon receiving the news from the authority, Norfolk Hotel has quickly adjusted its function and worked with the official departments to receive visiting foreign experts and staff. At the moment, it is our pleasure to operate under the government’s guidance and start to welcome guests

  1. How did your hotel prepare to welcome the foreign staff/experts to quarantine?

Located in central District 1, Norfolk Hotel has been a trusted partner for those who seek spacious accommodation with open balconies and outstanding personal services. We have made adjustments to be able to operate under the guidance from the CDC, Ho Chi Minh City’s Health Department. Since planning, we have been working with the authority to ensure the procedures and training are implemented flawlessly. In daily operations, the hotel team follows closely the authority’s guidelines to ensure the safety of our guests, staff, and the community, whilst maintaining our consistent excellent services for our guests’ utmost comfort.

  1. To ensure safety, what tips/recommendations do you have for hotels that are registering to become a quarantine hotel for incoming foreign staff to Vietnam?

The team members are the most important element. It is our responsibility to train and provide security and safety to each of our staff, so they can understand and are willing to participate in providing the service in such a complex and delicate situation. Hotels should pay close attention to any change in official procedures and policies, and be very communicative with the guests, staff, and authorities. Other things to keep in mind include appropriate equipment, room amenities, and waste management.